November 8 - 10, 2022

About

Frequently asked questions


Q. When is ICAA’s 2022 event held?
A.The ICAA Conference, Leadership Summit and Expo takes place November 8-10, 2022, at the Gaylord Palms Resort and Convention Center in Orlando, Florida.

Q. Why attend ICAA’s event?
A. You can connect, learn and recharge with almost 900 individuals in the ICAA community through this annual learning experience and expo. This year’s educational program will help you plan, design, develop or evolve a culture that imagines and embraces new opportunities associated with living well, at any age.

Q. What is included in the ICAA Conference/Summit fee?
A. Your registration fee includes educational seminars, General Sessions, handouts and entry to the Expo.

Q. Do I need to register for my session choices ahead of time?
A. No. You may attend any educational seminar or General Session without registering.

Q. How do I earn continuing education units for the sessions I attend?
A. You can earn credits by signing up for the CEU program. To cover costs, there is a $45 fee.

Q. What will I find at the ICAA Expo?
A. Discover new technologies, equipment and services to support multidimensional wellness from providers committed to meeting the industry’s needs. Exhibitors will demonstrate products, respond to questions and build relationships with attendees.

Q. What precautions are you implementing for safety due to the pandemic?
A. At the 2022 ICAA Conference, Leadership Summit and Expo, we will strictly adhere to all current CDC health and safety protocols in November regarding in-person gatherings during the pandemic, all attendees will be required to do so as well.

Q. How do I become an ICAA member?
A. You can become an ICAA member and save on your conference/summit fee when you register. Fill out the optional membership section when you register online at www.icaa.cc/registration.php. Learn about member benefits at www.icaa.cc/membership.htm.

Q. We’re enrolling several people. How do we register?
A. . For a group discount, you must all register at the same time and make one payment for the total fees.

Visit www.icaa.cc/conferenceandevents/rates.htm to complete one online application form per person, then pay by PayPal. Alternatively, download a registration form to copy and complete for each person. Then fax all forms together to 604-708-4464 and note payment by check or credit card. Or call us toll-free at 866-335-9777 to register by phone.

Q. Can I register now and pay later?
A. Yes. You can register online or by fax or phone, then call us later with your credit card information or mail a check. If payment does not arrive within 30 days, your registration will be cancelled. Any payments by check after October 14 must be received before the event for your registration to remain valid.

Q. I don’t have a formal job title but the form states “required.” What should I do?
A. Please use a description of your job if you don’t have a formal title. For example, executive director, wellness director, personal trainer or administrator.

Q. When will ICAA confirm my registration?
A. You’ll receive email confirmation within one week of ICAA’s receipt of your registration. Please contact us if you do not hear anything within an appropriate period.

Other questions? Please email info@icaa.cc or call 866-335-9777 for information.

Cancellation and substitution policies

To cancel your registration and request a refund, you must submit a written request to info@icaa.cc Cancellations will be processed as follows:

Date of receipt
September 2, 2022: Full refund, less $150 administrative fee
September 2–September 21, 2022: 50% refund, less $100 administrative fee
After September 21, 2021: No cancellations will be accepted

When submitted in writing, post-deadline cancellations may be considered where there are extenuating circumstances. Refunds will be processed to the original payer (credit card refunds: 4–6 weeks after initial request; check refunds: 4–6 weeks after the event). No cancellations are permitted after September 21, but you may transfer your registration to another attendee or to the following year, at no additional charge. A substitution must be made in writing to info@icaa.cc.