November 9,10,16 & 17, 2021


Frequently asked questions

Q. When is ICAA’s 2020 event held?
A.The ICAA Virtual Conference, Leadership Summit and Expo takes place November 9, 10, 16 & 17, 2021. The event will unfold online at

Q. Why attend ICAA’s virtual event?
A. You can connect, learn and recharge with the ICAA community through this virtual learning experience and expo. This year’s schedule gives you flexibility in how and when you attend. Programming will be live online on four shorter days over two weeks, with all sessions available later on-demand for your convenience. Most importantly, you eliminate the health and safety risks that COVID-19 presents to those who attend large in-person gatherings and their clients, families, colleagues and communities.

Q. What is included in the ICAA Conference/Summit fee?
A. Your registration fee includes educational seminars, General Sessions, online handouts and entry to the Virtual Expo. Recordings of all sessions will be available to you for 60 days post-event as part of your all-access pass.

Q. Do I need to tell you my session choices ahead of time?
A. You may attend any session live or later on-demand without signing up in advance.

Q. How do I earn continuing education units for the sessions I attend?
A. You can earn credits by signing up for the CEU program. To cover costs, you’ll be charged a $45 fee.

Q. What will I find at the ICAA Virtual Expo?
A. Discover new technologies, equipment and services to support multidimensional wellness from providers committed to meeting the industry’s needs. Exhibitors will demonstrate products and respond to questions in live virtual sessions.

Q. How do I receive session handouts?
A. Watch for an email with your link to handouts a few weeks before ICAA’s event. Scroll the schedule to choose sessions and see whether speaker handouts are available to download and/or print. All available handouts will be posted to ICAA’s website after the event, with a login number and password provided for your access.

Q. How do I become an ICAA member?
A. You can become an ICAA member and save on your conference/summit fee when you register. Fill out the optional membership section when you register online at Learn about member benefits at

Q. We’re enrolling several people. How do we register?
A. . For a group discount, you must all register at the same time and make one payment for the total fees. Visit to complete one online application form per person, then pay by PayPal. Alternatively, download a registration form to copy and complete for each person. Then fax all forms together to 604-708-4464 and note payment by check or credit card. Or call us toll-free at 866-335-9777 to register by phone.

Q. Can I register now and pay later?
A. Yes. You can register online or by fax or phone, then call us later with your credit card information or mail a check. If payment does not arrive within 30 days, your registration will be cancelled.Any payments by check after October 15 must be received before the event for your registration to remain valid.

Q. I don’t have a formal job title but the form states “required.” What should I do?
A. Please use a description of your job if you don’t have a formal job title. For example, wellness activity leader, personal trainer or administrator.

Q. When will ICAA confirm my registration?
A. You’ll receive email confirmation within one week of ICAA’s receipt of your registration. Please contact us if you do not hear anything within an appropriate period of time.

Other questions? Please email or call 866-335-9777 for information.

Cancellation and substitution policies

To cancel your registration and request a refund, you must submit a written request to Cancellations will be processed as follows:

Date of receipt
September 1, 2021: Full refund, less $150 administrative fee
September 2–September 21, 2021: 50% refund, less $100 administrative fee
After September 21, 2021: No cancellations will be accepted

When submitted in writing, post-deadline cancellations may be considered where there are extenuating circumstances. Refunds will be processed to the original payer (credit card refunds: 4–6 weeks after initial request; check refunds: 4–6 weeks after the event). No cancellations are permitted after September 21, but you may transfer your registration to another attendee or to the following year, at no additional charge. A substitution must be made in writing to